Hellspin Casino Privacy Policy

This Privacy Policy explains how Hellspin Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended for players in Canada and applies to information handled through Hellspin Casino digital services.

By using the website, you acknowledge that your information may be processed as described below. We aim to handle personal information responsibly, transparently, and only for legitimate operational, security, customer service, and legal purposes. Players must be at least 18 years old to use Hellspin Casino.

Information We Collect

Hellspin Casino may collect information that you provide directly, information generated through your use of the website, and information received from selected third parties. The type and amount of information collected depends on the services you use and the choices you make.

Information you provide

• Account details such as your name, date of birth, address, telephone number, and login credentials.
• Contact details and the content of messages submitted to customer support.
• Payment and transaction information needed to process deposits, withdrawals, refunds, and related account activity.
• Documents or information requested for identity, age, fraud, or account verification.
• Preferences, feedback, survey responses, promotional choices, and information you provide when entering an offer or competition.

Information collected automatically

When you access Hellspin Casino, we may record technical and usage information such as your IP address, device type, browser, operating system, language settings, approximate location, pages visited, session dates, referral sources, and interactions with website features. We may also collect account activity, game activity, payment events, responsible gambling settings, and security-related signals.

Some information may be combined to help us recognize returning users, maintain account security, understand service performance, and improve the player experience.

How We Use Information

Hellspin Casino uses personal information for purposes connected with providing and managing our services. These purposes may include:

• Creating, maintaining, and administering player accounts.
• Processing deposits, withdrawals, bonuses, and other transactions.
• Confirming age and identity and completing account review procedures.
• Detecting and preventing fraud, money laundering, unauthorized access, collusion, abuse, and other harmful or unlawful activity.
• Providing customer support, responding to requests, and resolving complaints.
• Sending service messages, security alerts, transaction notices, and important account information.
• Personalizing website content and improving games, features, navigation, and technical performance.
• Managing marketing communications where permitted and according to your preferences.
• Monitoring responsible gambling indicators and applying account restrictions or safeguards where appropriate.
• Maintaining business records, enforcing our terms, and meeting applicable obligations or valid legal requests.

We may use aggregated or de-identified information for analysis, reporting, research, and service development. Information in this form is designed not to identify an individual player directly.

Cookies and Similar Technologies

Hellspin Casino uses cookies, pixels, local storage, and similar technologies to operate the website and understand how it is used. These technologies may remember account settings, support secure login processes, maintain sessions, measure performance, and help us identify technical problems.

Some technologies are essential for core functionality and may not be available for deactivation through ordinary website settings. Other technologies may be used for analytics, personalization, or marketing. Depending on your browser, device, or available consent tools, you may be able to delete cookies, block them, or receive a notification before they are placed.

Disabling certain cookies may affect login functions, payment processes, game operation, or other features. Cookie settings made on one browser or device may not apply to another.

Data Sharing

We do not treat personal information as a commodity for unrestricted sale. We may share information when reasonably necessary to operate Hellspin Casino, protect players and the business, or comply with a valid obligation.

Recipients may include payment processors, identity and verification providers, fraud prevention specialists, technology suppliers, hosting companies, customer support providers, analytics services, professional advisers, and other contractors working under appropriate confidentiality and security expectations.

We may also disclose information to courts, law enforcement bodies, regulators, government authorities, or other parties where disclosure is required or reasonably necessary to respond to a lawful request, protect rights and safety, investigate suspected misconduct, or enforce our agreements. If Hellspin Casino is involved in a merger, restructuring, acquisition, financing, or sale of assets, information may be transferred as part of that transaction subject to appropriate safeguards.

Data Security

Hellspin Casino uses administrative, technical, and organizational measures intended to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure. Measures may include access controls, authentication procedures, monitoring, encryption or other protective technologies, staff training, and restrictions on internal access.

No website, network, payment method, or electronic transmission can be guaranteed to be completely secure. Players are responsible for keeping passwords and access codes confidential, using secure devices, and notifying us promptly if they suspect unauthorized account activity. We may restrict access or request additional verification when a security concern arises.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the nature of the relationship, account activity, unresolved disputes, security requirements, and any applicable recordkeeping obligations.

When information is no longer required, we may delete it, anonymize it, or securely isolate it from ordinary use. Some records may remain in backup systems for a limited period before being overwritten or securely removed. Closing an account does not necessarily result in immediate deletion of every record associated with it.

Your Rights

Subject to applicable rules and reasonable verification, you may have rights relating to the personal information held by Hellspin Casino. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or restriction of information in circumstances where retention is no longer necessary or lawful.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Opt out of promotional communications while continuing to receive essential service messages.
• Request information about how your data is used and, where applicable, receive a portable copy.

These rights may be limited where fulfilling a request would compromise security, affect another person's privacy, interfere with an investigation, or conflict with a legitimate recordkeeping requirement. We may ask for information needed to verify your identity before completing a request. If you have concerns about our handling of information, please contact us so that we can review the matter.

Third-Party Services

The Hellspin Casino website may contain links, integrations, payment options, advertising tools, or other features operated by third parties. Those providers may collect information under their own privacy notices and terms. This policy does not control services that we do not operate.

Before submitting information to a third-party website or application, you should review its privacy practices and security controls. We may work with third parties to provide essential functions, but their processing may involve separate systems, technologies, and retention practices. A link or integration does not necessarily mean that Hellspin Casino endorses every service or accepts responsibility for its independent processing.

International Transfers

Some service providers supporting Hellspin Casino may process information in countries other than Canada. Where personal information is transferred or accessed across borders, we seek to use appropriate contractual, technical, and organizational safeguards consistent with the nature of the information and the services involved.

International processing may be necessary for hosting, payments, customer support, security monitoring, software operation, analytics, or business administration. The laws of another country may provide different protections from those available in Canada, but our handling of information remains subject to the commitments described in this policy and applicable requirements.

Policy Updates

We may revise this Privacy Policy when our services, technologies, business arrangements, or privacy practices change. The updated version will be published on the relevant website page with a revised effective date where appropriate.

Material changes may also be communicated through the website, account notices, or other suitable channels. We encourage players to review this policy periodically. Continued use of Hellspin Casino after an update may indicate acceptance of the revised practices to the extent permitted by law.

Contact Information

If you have a privacy question, wish to make a request, or need clarification about how Hellspin Casino handles personal information, contact our support team at [email protected]. Please avoid sending unnecessary sensitive documents or full payment details in an initial message. We may request additional information through a secure process to verify your identity and protect your account.

When contacting us, describe your request clearly and include enough information for us to locate the relevant account or interaction. We will review privacy-related enquiries within a reasonable timeframe and may explain any limitation that prevents us from completing a requested action.

Last updated: 9 September 2026